Terms & Condition

Elegance & Shine Terms & Condition

By engaging Elegance & Shine Cleaning Services (“Elegance & Shine,” “we,” or “us”), you agree to abide by the terms and conditions outlined herein. These terms govern the provision of cleaning services to individuals and entities (“Clients” or “you”) by Elegance & Shine.

Elegance & Shine offers a range of cleaning services, including but not limited to residential cleaning, commercial cleaning, deep cleaning, and specialized cleaning services. The scope of services will be detailed in the cleaning agreement or invoice provided to the Client.

Clients must provide Elegance & Shine with access to the premises at the scheduled time. If security measures are in place (e.g., alarm systems), Clients are responsible for providing necessary codes and access information.

Clients are responsible for removing valuable or delicate items from areas to be cleaned. Elegance & Shine is not liable for damage to items not properly secured or moved by the Client. Clients are also responsible for disclosing any health or safety hazards within the premises.

Elegance & Shine strives to provide high-quality cleaning services. If Clients are dissatisfied with any aspect of the cleaning, they must notify Elegance & Shine within 24 hours of service completion. Elegance & Shine will make reasonable efforts to address and rectify any concerns.

Clients must provide at least 24 hours’ notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee. PremiClean reserves the right to reschedule services due to unforeseen circumstances.

Elegance & Shine is insured and takes measures to ensure the safety of its staff and Clients. However, Clients are encouraged to secure valuable items and report any concerns about safety or security. PremiClean is not liable for damages or injuries resulting from Client negligence.

Elegance & Shine respects the privacy of its Clients. Information shared during the provision of cleaning services will be treated confidentially and will not be disclosed to third parties without the Client’s consent.

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to the services provided by Elegance & Shine shall be resolved through arbitration in accordance with the laws of England and Wales.

By engaging Elegance & Shine services, Clients acknowledge that they have read, understood, and agreed to these terms and conditions.

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